General Terms and Conditions

Medicover Integrated Clinical Service Website Terms and Conditions

The content of the website (hereinafter referred to as the site) is the exclusive property of the legal entity Belro Medical S.A, trading under the brand name of “Medicover Integrated Clinical Services” (hereinafter referred to as the Owner/MICS),having its headquarters at Drève Richelle, 161, 1410 Waterloo, Belgium, registered with the Belgium Trade Registry under no. 0453.278.228.

The Owner owns all intellectual property rights (including rights to databases) regarding trademarks, service marks, logos and all other materials presented on this site, unless otherwise stated. The rights of the Owner are protected by the Belgian legislation in force.

The site is a web portal for presenting the services offered by the Owner.

By filling in the forms made available to visitors, interested persons may address requests, including requesting additional information on the services provided by the Owner and may make suggestions or complaints.

The access of the users to the MICS services and to request quotes or additional information, require the registration of the user with an e-mail address. Moreover, for the transmission of communications through which MICS intends to keep you up to date with useful information and the activity of the Owner, tracking data (eg IP address, accessed links, clicks, etc.), data based on to which the Owner analyses the efficiency of the transmitted communications, as well as the relevance of these communications to the users of the service. In order to choose to be kept informed of the news, information, communications and activity of the Owner, the User must:

(i) agree to this document which represents the Terms and Conditions of use of the site, to read the Privacy Policy detailing the purposes and manner in which his personal data are processed and (ii) agreeing to receive the communications referred to above. If subsequently, the User wishes to withdraw his agreement and no longer receive communications from the Owner, he has the opportunity to unsubscribe with each email received, by accessing the unsubscribe link at the end of the communication received.

The Owner is not and will not be legally responsible in any case and for any inadvertence or erroneous description of the information that you submit on the site. To find out detailed and complete information about the services provided by the Owner, you can contact their representatives either by phone or in writing, using the contact details provided by the Owner, in the dedicated contact section.

At the same time, the Owner is not responsible in any way for the content provided by third parties, the content of the advertising sections, the advertising messages or the content of the external pages to which reference is made from within the site.
None of the materials that make up the content of these sites constitute a firm offer to contract and even more so they do not constitute an offer for the sale-purchase of any medical or insurance service.

It is forbidden to reproduce, distribute or publish in any form the content of the materials presented on this site, regardless of the form they take, by any person, without mentioning the source by direct link to it.

The owner reserves the right to suspend, modify, add or delete at any time, portions of the content of the site. At the same time, the Owner reserves the right to restrict users’ access to part or all of its content on the site.

Users may use the content of the sites only for personal use, subject to the conditions highlighted in this document and none of the actions described below are permitted without the prior written consent of the Owner:

• Removal or alteration of the content or signs that identify the copyright of the Owner over the content;
• Reproducing or storing the content, as well as sending this content to any other website, server or any other means of storing information, if the purpose of this activity is a commercial one.

Any action or attempt likely to violate the above provisions will legitimize the Owner to exercise the right to apply to the courts legally competent to sanction such an act.
Certain parts of the content published on the site may be provided by other parties, such as Medicover Affiliates (IMGM Laboratories GmbH). Also, within the content of the site may be included advertising sections in which advertising messages of third parties will be displayed. The site is not responsible in any way for the content provided by third parties, whether it is advertising or not. Also, the site is not responsible for the content of external pages to which reference is made from within it.


The site uses cookies, these being data stored on the user’s hard drive, containing information about him. The use of the cookie mechanism is an advantage for the benefit of visitors, it allows the storage of navigation options on the site, such as the type of filters that apply to the display of certain pages, as appropriate.

Failure to accept a cookie does not mean that the user will be denied access to browse the site, read its contents. With the help of cookies, site owners can monitor and segment users’ interests towards certain areas or applications of the site, which later allows them to improve the browsing experience, introduce user-relevant content, etc.

For more details on the cookies used, access the Cookies Policy.

By agreeing to this “Terms and Conditions” document, users fully assume any risks.


Confidentiality and security of personal data

As a data controller, directly or through its proxies, Belro Medical S.A (“MICS”) processes personal data in accordance with the principles and applicable legislation on the protection of personal data.

For more details you can contact us at the e-mail address

You can also consult the Privacy Policy on


Suggestions and complaints

Complaints and/or requests or any notifications or suggestions regarding the way of accessing the Owner’s website are considered only based on a written address from visitors, sent in electronic format, filling in the form provided on the contact page, and you will receive an answer within the time limit provided by law.

A properly filed complaint includes the person’s identification data (first and last name), as well as a description of the issue that is the subject of the complaint. At the same time, the complaint must include at least two of the following contact details: address, telephone number, fax number and e-mail address. This personal data is strictly used in order to respond to the complaints and/or requests received.